Chiswick Movers Terms and Conditions
These Terms and Conditions set out the basis on which Chiswick Movers provides removals and related services to customers in the United Kingdom. By making a booking, you agree to be bound by the terms below, which are designed to create a clear and fair arrangement between the customer and the service provider. These terms apply to domestic and commercial moving services, packing, loading, unloading, and any additional services agreed in writing before the job begins.
For the purposes of these terms, references to “we”, “us”, and “our” mean Chiswick Movers, and references to “you” or “the customer” mean the person requesting the service or the person legally responsible for payment. The agreement begins when a booking is confirmed and continues until all services and related obligations have been completed. Please read these terms carefully before confirming any move, as they describe the responsibilities of both parties and the limits of our liability.
We reserve the right to update or amend these terms from time to time. Any revised version will apply to future bookings unless otherwise stated. Changes will not affect a booking that has already been confirmed, except where the law requires us to do so. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Booking process begins with an enquiry and an assessment of the requested service. To provide an accurate quotation, we may ask for details about the property size, access conditions, the volume and type of items, special handling needs, parking arrangements, and the preferred dates for the move. Quotations may be based on the information supplied by you and, where relevant, on a survey conducted in person, remotely, or by other reasonable means.
A booking is only confirmed once we have accepted the order and, where required, received any deposit or written confirmation requested at the time of quotation. Confirmation may be issued by email or another written method. It is your responsibility to check that all details are correct, including dates, addresses, contact details, access notes, and any agreed additional services. If any information changes after booking, you must notify us promptly, as changes may affect price, timing, staffing, or vehicle requirements.
We may refuse, delay, or adjust a booking if the service requested is unsafe, unlawful, impractical, or materially different from the information originally supplied. If parking permits, access permissions, or building approvals are needed, you are responsible for obtaining them unless we have explicitly agreed otherwise. Any delay caused by missing permissions, inaccurate information, or restricted access may result in additional charges. We do not guarantee arrival or completion times where events outside our reasonable control affect the schedule.
Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise agreed in writing, charges may include labour, vehicle use, fuel, waiting time, packing materials, congestion, tolls, parking costs, and any extras requested during the move. Prices are normally quoted in pounds sterling and may be subject to VAT where applicable. A deposit may be required to secure the date, and the remaining balance may be payable before, during, or immediately after completion of the service, depending on the booking terms agreed.
Where payment is not made on time, we reserve the right to withhold or suspend services, retain goods already loaded only to the extent permitted by law, or charge reasonable interest and recovery costs on overdue sums. Any unpaid invoices may be referred for collection. If payment is taken by card, bank transfer, or another electronic method, you are responsible for ensuring sufficient funds and authorisation are available. We may also require advance payment for third-party charges or specialist work.
Unless a fixed-price quote has been expressly provided, estimates are based on the assumptions stated in the quotation and may change if the scope of work changes. Additional costs may arise if the job takes longer than expected, if the inventory differs from what was declared, or if the access conditions are more difficult than described. We will normally explain any material increase before continuing, but if circumstances arise during the move that require immediate action to protect goods or complete the work safely, you authorise us to proceed and charge reasonably for the extra service.
Cancellations and rescheduling are subject to the following rules. If you wish to cancel or move the booking date, you should notify us as early as possible in writing. Cancellations made well in advance may be eligible for a full or partial refund of any deposit, depending on the notice given and any costs already incurred. If cancellation occurs close to the scheduled date, we may retain some or all of the deposit to cover administration, reserved labour, and lost availability.
If you are not present at the agreed time, fail to provide access, or are otherwise unable to proceed with the move, the booking may be treated as a late cancellation or failed attendance, and charges may still apply. We may also cancel or postpone a service if weather, traffic disruption, vehicle failure, staff illness, safety concerns, or any other event beyond our control makes it impractical or unsafe to continue. In such cases, we will make reasonable efforts to rearrange the booking.
Where a customer requests a change to the move date, time, addresses, or scope of work, we will try to accommodate the request, but availability cannot be guaranteed. Changes may lead to revised pricing, especially if additional labour or equipment is needed. We are not responsible for any indirect loss caused by a cancellation or rescheduling, including storage costs, missed appointments, or removal-related inconvenience, unless the law says otherwise.
Liability for loss or damage is limited in accordance with these terms and the applicable law of England and Wales. We will take reasonable care when handling items, but moving work involves risks that cannot always be fully eliminated. Our liability is generally limited to losses caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not liable for pre-existing damage, wear and tear, latent defects, or damage caused by insufficient packing, poor item condition, or instructions given by the customer.
You must ensure that all fragile, valuable, sentimental, or irreplaceable items are identified in advance and, where appropriate, professionally packed or separately declared. Unless agreed in writing, we do not accept liability for cash, jewellery, precious metals, documents of unusual value, works of art, antiques, or electronic data. If you choose to pack goods yourself, you acknowledge that we are entitled to rely on the adequacy of your packing, unless the damage was clearly caused by our handling rather than the condition of the packaging.
We shall not be responsible for loss or damage caused by events outside our reasonable control, including fire, flood, adverse weather, acts of third parties, road closures, or instructions from building managers or authorities. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Where we are found liable, our liability may be capped at the value of the affected item or the total fees paid for the relevant service, whichever is lower, unless mandatory law requires otherwise.
Customer obligations are central to a successful move. You must ensure that the premises, items, and access routes are reasonably prepared for the service. This includes securing pets, protecting floors where necessary, disconnecting appliances if required, and ensuring that items to be moved are clearly separated from those to remain. If disassembly or reassembly is needed, it should be agreed in advance, and we may refuse to dismantle items that appear unsafe, poorly assembled, or likely to be damaged by the process.
You are responsible for declaring any hazardous, prohibited, or restricted items before the move starts. Such items may include flammable materials, chemicals, gas bottles, explosives, asbestos-containing materials, biological waste, illegal goods, or items requiring specialist licensing. We are entitled to refuse transportation of any item that is dangerous, unlawful, or likely to contaminate or damage other goods, the vehicle, or the environment. If such items are discovered during the job, we may stop work and charge for time already spent.
Waste regulations must be followed strictly in relation to any disposal or clearance service. We operate in line with UK waste management rules and expect customers to cooperate fully. If the service includes removal of unwanted items, you confirm that you have the legal right to dispose of them and that they are not subject to special handling requirements unless stated otherwise. We may refuse to collect waste that is contaminated, hazardous, bulky beyond safe handling limits, or otherwise unsuitable for general disposal.
Where waste is collected as part of a service, it may be transferred to a licensed facility, reuse channel, or recycling route, depending on the type of material and local regulatory requirements. You agree to provide accurate information about the contents and condition of any items designated for disposal. If waste is misdescribed, mixed with prohibited substances, or found to include regulated materials, you may be responsible for any additional costs, fines, or disposal charges arising from that misdescription. We may ask for proof of authority to dispose of certain items where this is reasonably necessary.
Environmental and legal compliance is important to us, and we may decline instructions that would cause us to breach waste legislation, road transport rules, or safety requirements. You must not ask us to dispose of items in a manner that is unlawful, misleading, or inconsistent with the relevant duty of care obligations. Any transfer note, waste record, or equivalent documentation may be retained in accordance with legal and operational requirements. We are not responsible for hidden contaminants or undeclared hazardous content in items presented as ordinary waste.
If waste removal is only one part of a larger moving service, these waste provisions apply only to the disposal element and do not override the rest of these terms. Items left behind after completion of the move will be treated according to the agreement reached on the day or any written instructions given in advance. If no instruction is provided, we may treat such items as abandoned or arrange for their handling in a lawful manner, with reasonable costs charged to you where permitted.
General service conditions apply to every booking. We may subcontract all or part of the work to suitably qualified persons, but we remain responsible for the performance of the service in accordance with these terms, subject to lawful limitations. Any advice or estimate given before booking is provided in good faith and based on the information available at the time. It does not create a guarantee unless expressly stated in writing.
We may record details of the booking for operational, accounting, and legal purposes. Personal data will be handled in accordance with applicable data protection law and our privacy practices, where relevant. You consent to us using the contact details provided to manage the booking, send service information, and issue invoices or updates. We will not sell personal data to third parties, and any sharing will be limited to what is necessary to perform the service, comply with law, or recover payment.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any dispute arises, the parties should first try to resolve it in good faith before starting formal proceedings. Continued use of our services after booking confirmation confirms that you accept these terms in full.